Refund & Cancellation Policy

1. Pre-Deployment Cancellations & Full Refunds

Clients may cancel an order and request a 100% full refund of their initial deposit under the following conditions:

• Cancellation is requested in writing within 48 hours of invoice payment AND prior to the formal kickoff call and initial cloud provisioning.
• No access to proprietary Git source code repositories or build credentials has been issued.
• Refunds are processed back to the original payment method (Stripe, bank wire, or UPI) within 5–7 business days at zero processing penalty.

2. Milestone Delivery & Source Code Delivery

White-label deployment projects involve intellectual property delivery and allocated engineering sprints:

• Launch Package ($4,999): Structured with clear delivery milestones. Payments allocated to completed milestones (e.g., custom branding configuration, payment gateway setup, App Store & Play Store builds, cloud provisioning) are non-refundable once approved by the client.
• Source Code License ($1,999): Due to the immediate delivery of unencrypted, irrevocable Git repositories containing proprietary architecture, source code license fees are non-refundable once repository access has been granted.
• Hourly Developer Time ($20/hr): Billed based on logged engineering hours. Unused prepaid hourly blocks may be refunded upon written request with 7 days' notice.

3. Included 30-Day Post-Launch Warranty

To give every client complete confidence, every Launch tier deployment includes an unrestricted 30-day technical warranty:

4. Third-Party Services & Cloud Fees

Because all servers, databases, and third-party APIs are provisioned directly in your corporate accounts:

• Mechatron Lab does not bill for third-party hosting, bandwidth, or app store developer accounts.
• Underlying cloud provider costs (AWS, Google Cloud, Azure, Cloudflare Stream) and Apple/Google developer program fees are subject to the respective providers' billing policies and are not refundable by Mechatron Lab.

5. How to Submit a Refund or Warranty Request

To request a project cancellation, milestone review, or warranty ticket:

1. Send an email to contact@mechatronlab.com with the subject line "Billing & Refund Request - [Your Company Name]".
2. State your project invoice number, payment date, and the specific reason for your request.
3. Our engineering operations team will review your account and issue a formal written response within 2 business days.

6. Contact Information