Privacy Policy

1. Information We Collect

When you interact with our website or book a software demonstration, we may collect:

• Inquiry Information: Name, work email address, telephone/WhatsApp number, company name, and your selected software solution package.
• Communications Data: Direct correspondence sent via WhatsApp or email, including project specifications and technical requirements.
• Device & Telemetry Data: IP address, browser type, device identifiers, and aggregated browsing patterns collected via cookies and measurement tags.

2. How We Use Your Information

We process collected data for the following legitimate commercial purposes:

• To schedule, configure, and conduct personalized live demonstrations of our e-commerce and OTT video streaming platforms.
• To prepare technical proposals, source code licensing agreements, and architecture deployment roadmaps.
• To deliver post-launch developer support, system maintenance, and warranty services.
• To measure marketing campaign efficacy, evaluate conversion metrics, and optimize digital advertising ROI.

3. Google Ads, Analytics & Consent Mode v2

Our website utilizes the Google Tag (gtag.js) for conversion measurement and Google Ads advertising optimization.

In compliance with European Economic Area (EEA) and United Kingdom regulations, we have implemented Google Consent Mode v2. By default, marketing and advertising cookie storage (ad_storage, ad_user_data, and ad_personalization) is set to a denied state until you grant affirmative consent via our on-site cookie banner.

You may update your consent choices at any time by clearing your browser cache or clicking our preferences control.

4. Client Data Sovereignty (Zero Data Multi-Tenancy)

A core value proposition of our white-label solution is full infrastructure ownership:

• Once deployed, your e-commerce store, customer database, order histories, and OTT streaming catalog reside entirely in your private AWS, Google Cloud, Azure, or Cloudflare accounts.
• Mechatron Lab maintains zero backdoors, zero telemetry taps, and zero access to your end-consumer transactions after project handover.
• We take 0% revenue commissions and hold zero custody over your payment processor balances (Stripe, PayPal, Apple StoreKit, Google Play).

5. International Data Rights (GDPR, CCPA & DPDP Act)

Depending on your geographic jurisdiction (European Union, United Kingdom, California, or India), you possess statutory rights regarding your personal information:

• Right of Access & Portability: Request a copy of the personal contact data we hold on you.
• Right to Rectification: Request correction of inaccurate or incomplete contact records.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your inquiry data from our internal CRM records.
• Right to Object / Opt-Out: Withdraw consent for marketing analytics and direct communication at any time.

To exercise any of these rights, please email us directly at contact@mechatronlab.com. Requests are fulfilled within 30 calendar days at zero fee.

6. Contact & Data Controller Information

For any inquiries, requests, or privacy concerns regarding this policy, contact our designated privacy team: